BatterySharks.com provides the following warranty to orders placed complying with our company’s Terms and Conditions.
Warranty Policy:
We will replace all batteries that failed to operate due to performance or defects in material. BatterySharks.com offers a warranty of 1-year on standard Sealed Lead Acid and UPS batteries and a 1-year warranty on all Powersports Lithium-ion batteries. Ballasts are well covered with 5-year warranty and all High Rate UPS batteries come with 3-year manufacturer warranty. Our Motorcycle batteries have 6 month warranty.
The warranty period is counted from the delivery date of the order in question. Under warranty we can only replace items with identical or better-designed products. If such is not available we will refund you for the price of the product. To qualify for replacement under warranty a battery must be in an unaltered condition. The original packing slip and invoice are needed when a warranty is claimed. The warranty replacement does not automatically renew the warranty period.
Warranty Exceptions:
BatterySharks.com warranty does not apply to batteries failed to operate due to extreme or inappropriate usage, improper charging or application. Warranty will be voided if a product has been left at a charge level, lower than what is considered minimum for the battery to perform effectively when installed.
We do not replace a product due to short circuits or damaged applications. A physically damaged battery can be replaced in 7 days time, assuming that the damage has occurred during transportation.
BatterySharks.com reserves the rights to deem any warranty requests, if a return is requested, but the process has not completed.
Any items that are exported are not covered by our warranty policy.
Warranty Procedure:
If you request a replacement under warranty, you may be asked to provide us with the battery’s readings taken with a voltage meter. BatterySharks.com keeps the right to test a battery when returned and to refuse replacing if any of the above exceptions are found. All shipping costs related to replacing a C&D, Enersys, Deka and FIAMM under warranty are covered by the buyer. Customer is responsible for all shipping costs incurred with returning, testing the battery and sending a replacement.
